Managed IT Services

We provide comprehensive IT management support and complete computer network maintenance services to Seattle, Washington DC, and Tampa businesses.

Do IT challenges hinder your progress? If you want to avoid grappling with the complexities of business technology, FusionTek is here to provide the IT support you need. Our strategic IT support and management solutions remove the burden of technology, restoring simplicity to your operations. This simplicity empowers you to be more competitive, efficient, and productive with the daily IT solutions you can rely on in Seattle, Alexandria, and Kirkland.

Our Managed IT Services

FusionTek offers a range of managed IT services solutions designed to meet the unique needs of your business. From proactive network monitoring and security measures to data backup and cloud hosting, we have the tools and expertise to streamline your IT operations and boost productivity.

At FusionTek, we understand the critical role that a robust IT infrastructure plays in your business’s success. Our IT Infrastructure Management entails vigilant monitoring, regular maintenance, and periodic optimization of your IT systems to ensure peak performance. We don’t just react to problems but proactively identify and address potential issues before they escalate. This proactive approach minimizes downtime and contributes to a more predictable and controlled IT budget.

IT Infrastructure Management
Network and Connectivity

Network management is another pivotal aspect of our managed IT services. We handle everything from Wi-Fi to LAN and WAN resources, ensuring seamless and reliable connectivity within your organization. Our team uses advanced, tailored strategies to optimize data transfer rates and minimize network latency. We take the stress out of network management, letting you focus on what you do best: running your business.

In this digital era, cybersecurity is no longer optional but a necessity. We at FusionTek are committed to securing your digital assets against cyber threats. Our comprehensive cybersecurity solutions include proactive measures like threat monitoring, vulnerability scanning, and regular security updates. We don’t just protect your business; we arm it with the resilience to bounce back after an attack.

Ransomware
Data Center Relocation And Migration Security

Relocating or migrating a data center is complicated, but with FusionTek, you’re in safe hands. Our experts meticulously plan and execute every step to minimize disruption and ensure a smooth transition. From initial planning to final testing, we handle every detail to ensure your data is transferred efficiently, securely, and without loss.

Benefits of Our Managed IT Services

Budget Forecasting

Simplify your payment process by bundling all your technology requirements into a single, all-encompassing monthly invoice

Access to Expertise

Rely on our skilled IT professionals to manage a wide range of IT environments without the need for in-house staff

Reduced Downtime

Our managed IT services aim to identify and resolve potential issues before they escalate and cause downtime

Increased Focus on Core Business

Free your business from tech management, empowering a sharp focus on core functions for increased productivity and growth

Custom IT Planning

Scalable IT solutions, aligning infrastructure with business goals for future growth

Safeguard Your Business

FusionTek safeguards data, client trust, and operations through proactive, updated security against ransomware threats

Reliable Data Backup and Recovery Solutions For Your Business

FusionTek understands the constant concerns that small businesses like yours face regarding unpredictable disasters and unforeseen data loss. We strive to alleviate these worries with our reliable solutions for data backup, computer hard drive backup and managed IT services. 

Whether your business requires online backup, hard drive and data backup, computer backup, offsite data backup and recovery services, hard drive and computer recovery, data recovery, remote data backup, and virtual data recovery, or a business continuity plan, we are here to assist you whenever you need us. With our dependable business continuity planning and disaster recovery solution, combined with our managed IT services, we provide the insurance you need to ensure smooth operations for your business. So you never have to be at risk again. Let us demonstrate how our reliable managed IT services can make running your company stress-free.

Frequently Asked Questions

What is an IT service provider?

An IT service provider is a third-party IT company that serves businesses and acts as their IT department. They can assist your business IT tasks such as:

  • On-boarding new employees and setting up their technology
  • Managing IT security and network security
  • Providing IT helpdesk support
  • Managing your cloud solutions
  • Assisting in IT projects and migrations
  • And more

Depending on your internal IT resources, a managed service provider can also work with your IT team to help build bandwidth and fill IT gaps (this is called co-managed IT.) The scope at which an IT service provider assists a business is based on the service level agreement you choose. IT providers often offer multiple options based on the needs of each business.

What are examples of what a managed services provider does?

IT providers or managed service providers can help your business with IT tasks such as:

  • On-boarding new employees and setting up their technology
  • Ransomware preparedness
  • Back-up continuity and disaster recovery planning
  • Managing IT security and network security
  • Providing IT helpdesk support
  • Managing your cloud solutions
  • Assisting in IT projects and migrations
  • Migrating your technology
  • Managing your hardware and other devices
  • And more

IT providers can also provide you with Co-Managed IT Services which allows them to team up with your internal IT team to help provide additional bandwidth and to help with specific projects that need special expertise.

What benefits come with using outsourced IT?

Working with an outsourced IT provider allows your business to do several things. Here are a few of the major benefits that come with working with an IT provider.

  • One, you do not have to hire internal IT support. Internal IT support can be very spendy and with the vastly changing technology landscape, many individual IT managers lack the broader experience to help an internal business with ALL their IT needs. Internal IT teams can also come at a large cost with the average IT manager salary starting at $142,687 per year according to Salary.com. An outsource IT provider works around a monthly or annual cost and often scales depending on the size of your business. This means that your IT support costs are predictable and scalable.
  • Two, an MSP can act as your internal IT team helping with all the technological needs you may have and provides you with expertise you need to make better technology decisions. With the support of an entire MSP team, your internal team is not limited to the expertise of one individual, but rather grows as your provider grows. These experts can help you fill out technology questionnaires, migrate your systems, provide consulting assistance when needed, and more.
  • Three, a managed service provider does more than simply fix broken technology. They also assist your leadership team in making IT purchasing decisions and building an IT roadmap designed to support a growing and scaling business.
How does managed IT provider pricing work?

When you start looking for IT support look for: scalable pricing models, flexible contracts (month-to-month,) deep technical experience, a sizeable support staff.

Managed IT providers can choose to price their services in diverse ways. We find that businesses will get more flexibility by finding a provider that bases their fees on the size of the organization. This means that you pay based on the number of users the IT provider is supporting. Beyond that pricing model, you can also look for providers that operate on month-to-month contracts. Not all providers are good fits for your business, and the last thing you want is to be locked into an annual contract with a provider you are not happy with. We have seen this happen and often the businesses are stuck paying for two providers – one they are unhappy with but obligated to, and one that they trust to support them – or sticking with a provider they are unhappy with until that contract expires.

How much should I pay for managed IT services?

It is tough to put a number on how much you should pay for IT support because the type of support you are looking for is such a large determining factor. Proper IT support is not always cheap and looking for the cheapest solution may leave you in a bad spot. When searching for IT support you should always consider the following:

  • How does the company price their services? Are you locked into a lengthy contract? Is the monthly/annual cost based on the size of your business? Be sure you seek flexibility when choosing a new provider. Not all providers are a good fit for your business and because of this you need to maintain the ability to terminate contracts without being locked into a fixed price. We have seen providers offer month-to-month contracts, annual contracts, and in some cases multi-year contracts. Lastly, look for providers that charge per user, so you pay for support based on how large your business is.
  • What services does your contract include? Some providers will surprise you with additional fees and costs for performing services outside of the contract. So, be sure you know what the contract includes and what it does not. Often times you can also adjust the service agreement by speaking with the provider and working on what a basic plan for your business will look like.
  • How large is their support staff and how deep is their technical experience? Not all IT providers are the same. Some providers may just be a single person who will fix your problems as they come up. Some providers hire a series of basic IT support staff but are unable to assist with more complex IT environments. When you are choosing a managed service provider, be sure you understand their expertise levels and the hierarchy of their IT staff. Look for providers with large teams to ensure they will always have the capacity to properly support your business.
What is the difference between an MSP and IT provider?

MSP stands for managed service provider and is a broad term that encompasses businesses that help other businesses with a specific type of service. It is often understood and commonly refers to an IT provider that is hired by a business to help manage their technology specifically. Meanwhile, an IT provider is just that, a provider of IT services. These terms are interchangeable and have similar meanings.

What should I look for in an IT managed service provider?

Managed IT providers can be found via a simple google search, but we recommend asking other business peers as well. Not all IT providers are the same and it can be hard to vet a good provider. While you are engaging in conversations, we also encourage you to ask for customer recommendations and referrals. This is helpful in learning more about how a particular provider supports their clients. If available, also request to see the IT provider’s CSAT (customer satisfaction) score and overall customer ratings.

Who should use a managed service provider?

An IT provider is a good option for professional IT support for many different business scenarios. A managed IT provider is a feasible solution for your business if:

  • You do not have an internal IT manager
  • You would prefer to have an IT team available to support your business without breaking the bank on hiring internally
  • You are a growing business with escalating technology needs
  • You are concerned about your network security and security posture
  • You were the victim of a security breach and are looking to increase your security protocols
  • You plan to scale your business quickly and need the technology expertise to support you
  • You do not feel you have the proper technology currently in place in your organization
  • You find yourself spending a lot of time and money on fixing IT problems within your business

If you are considering bringing in an IT provider to support your business, feel free to reach out to our team. We are happy to share information about our services and help you understand what you should expect to gain in your search.

Our Team

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Call us at 425-620-2836 in Seattle, 571-497-5279 in the DC Metro Area and 813-796-8981 in the Tampa Bay Area or click the button below to book a meeting now
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