Managed IT Services
Managed IT Services That Keep Your Business Running
What Are Managed IT Services?
IT Infrastructure Monitoring and Management
Network and Connectivity
Security Built In
Cloud, Microsoft 365, and Azure
Fully Managed vs Co-Managed IT
Co-managed IT is right when you have an internal team that needs backup, deeper expertise, or better tools. We work alongside your people, not in place of them. Your IT lead keeps ownership and gains a full bench behind them: after-hours coverage, specialists for the hard problems, and enterprise-grade tools without the enterprise price tag.
Co-Managed IT Services
Managed Security & Incident Response
Security is the job of a dedicated team. Our Managed Security practice covers deeper protection, compliance, backup, and continuity, and our Incident Response team is ready if something goes wrong.
Help Desk and End-User Support
Strategy and IT Planning
What's Included in FusionTek's Managed IT Services?
IT infrastructure monitoring and management.
Continuous monitoring of servers, workstations, and critical systems, with patching, updates, and routine maintenance handled for you.
Network and connectivity.
Wired and wireless infrastructure, including LAN, WAN, and Wi-Fi, configured and maintained for performance and reliability across all your locations.
Help Desk and End-User Support
Responsive support your team can reach directly. Our average response time over the last 30 days was 15 minutes.
Microsoft 365 and email.
Administration, security, and support for your Microsoft environment, including email protection and collaboration tools.
Managed cloud and Azure.
Cloud hosting, Azure management, and migration support as a Microsoft Modern Work Solutions Partner.
Licensing management.
Ongoing management of your software licenses and seats, so you pay for what you actually use.
Hardware as a Service.
A flat-fee hardware model that qualifies as an operating expense and avoids large capital outlays.
VOIP phone systems.
Business phone systems configured and supported for call quality, routing, and reliability.
User onboarding and offboarding.
New employees are set up quickly and securely, and departing employees are removed cleanly.
Wiring, cabling, and office moves.
Planning and implementation for facility changes, with minimal disruption to your operations.
Budget forecasting and IT planning.
Technology budgeting and roadmapping with a dedicated relationship manager, so your infrastructure aligns with business goals and there are no unplanned costs.
Co-managed IT.
Additional capacity, expertise, and tooling for organizations that already have internal IT staff.
Managed IT Services vs
Break-Fix vs
In-House
Most organizations are evaluating three models.
- Break-fix. You pay for each incident. Costs are unpredictable, and the provider is engaged only after a problem has already affected your business.
- In-house. You retain full control, but you also carry salaries, training, certifications, and coverage gaps during absences or periods of high demand. One or two people rarely cover help desk, infrastructure, security, and strategy effectively.
- Managed IT. A predictable monthly cost, proactive maintenance, and a full team behind you. Our technicians hold more than 55 certifications collectively, which provides a breadth of expertise that individual hires cannot match.
For most growing organizations, managed IT delivers better uptime at a lower total cost, because preventing downtime is less expensive than recovering from it.
The Value of Managed IT
One Predictable Monthly Cost
Proactive Prevention
A Full Team Behind You
Security-First by Default
Focus on Your Business
Strategy That Scales
Security and Business Continuity
Core security protection is included in every standard managed service package. That includes next-generation antivirus and endpoint detection and response on your managed workstations and servers, privileged access management for administrative accounts, DNS filtering, annual security awareness training, phishing testing, and regular security scans.
For organizations with stricter requirements, whether driven by your industry, your clients, or your insurer, our Advanced Cybersecurity Package provides a significantly more robust security program with deeper monitoring and compliance support, available in three tiers to match your needs.
Backup, disaster recovery, and incident response are covered in depth alongside our security services.
- For our full security program and compliance support, see our Managed Security services.
- For ransomware response, recovery, and business continuity planning, see our Incident Response services.
IT Services You Can Rely On
Why Tampa Businesses Choose FusionTek
Proven Since 2007
More than 19 years and about 280 customers nationwide, now investing in Tampa Bay.
Local and Responsive
We set service level objectives by ticket severity. Our average response time over the last 30 days was 15 minutes, with on-site coverage across the metro.
Named to the MSP 501
Recognized on the industry’s longest-running ranking of managed service providers.
Microsoft Modern Work Partner
Validated capability across the Microsoft 365 environment most Tampa businesses run on.
Security-First
We build every environment to protect your data, your clients, and your operations.
A Real Team
Roughly 85 employees and more than 55 certifications, with a dedicated relationship manager who stays with your account.
How Onboarding Works
1. Assessment
We document your systems, security posture, and the gaps affecting reliability or risk.
2. Transition
We assume monitoring, access, and support on a schedule designed to avoid disruption.
3. Stabilization
We address the issues identified in the assessment and confirm backups and security are in place.
4. Ongoing management
Continuous management with a dedicated relationship manager and regular reviews.
What Do Managed IT Services Cost?
The honest answer is that it depends, but the variables are not a mystery and you should be able to sanity-check any quote you receive. Most IT providers, including us, price per user or per device on a monthly basis, and the number moves for these reasons:
Organization Size
How many people and devices you need supported, including servers and shared equipment.
Level of IT Support
What is included, help desk only, or help desk plus security, backup, cloud management, and vCIO planning.
Compliance Needs
Your compliance requirements. HIPAA, SOC 2, or client-imposed security standards add real work.
On-Site Needs
On-site expectations, including how often you need someone physically in the building.
Evaluation of Current IT Support
Condition of what you have now. Deferred maintenance is a project cost before it becomes a monthly cost.
Upcoming Projects
Our team can help scope, prepare, and execute projects when necessary
Most providers, including FusionTek, price on a per-user or per-device monthly basis, or as a tiered package that consolidates your technology costs into a single invoice. The advantage is predictability: budgeted monthly costs rather than unplanned repair expenses. We assess your environment first, then provide a firm quote.
Testimonial
“FusionTek employees at every level have in-depth knowledge in their particular field. Clients can be assured that the employee with whom they are working brings a wealth of knowledge and experience to the table AND has the ability to reach out to other resources within FusionTek as the need arises."
Testimonial
“On a daily basis, FusionTek helps us with important things such as tech support, security, and maintaining efficiency. More importantly though, they always make our team feel important and valued, serving them with high standards of customer service. If I were to speak to a business considering FusionTek, I would want them to know that FusionTek goes above and beyond when it comes to taking care of their clients.”
Let's get in touch
Give us a call
Monday – Friday 8AM to 8PM EST
Dial: 866-703-4981
Schedule a call
Don’t have time right now? Contact us and we’ll follow up to find a time that works.
AWARDS
Awards & Recognition
FusionTek is proud of the industry awards our dedicated team has received over the years. These are a direct reflection of our team's hard work and dedication to our clients.
Industries We Support
We adapt our approach to the requirements of your industry rather than applying a single framework to every client. We support law firms, nonprofits, healthcare, accounting and finance, and other professional services.
Industries
Specialized Expertise for Your Unique Business
With over 17 years of experience, FusionTek has successfully delivered tailored IT solutions across a wide range of sectors. While every use case is unique, our proven track record shows that we can adapt our expertise to meet the distinct needs of any industry. Take a look at some of our work to see the impact we’ve made, and know that we’re ready to tackle the challenges specific to your business.
No matter the industry or variation, FusionTek provides cutting-edge solutions designed to keep your organization Ever-Connected and Always Secure. We’re excited to explore how we can help your business thrive with reliable systems, enhanced security, and expert support that scales to your needs.
Accounting
People trust your company to help handle their money, but can they trust your network to handle their data?
Architecture & Engineering
Keep creative focus and log more billable hours with next-gen IT solutions tailored to your industry.
Construction
Deploy a suite of tools to help you stay productive in the office and in the field.
Healthcare
We help you maintain the highest patient care standards in this increasingly complex and regulated field.
Non-Profits
Focus on your mission. We'll take care of the technology.
Legal
Tools to keep your staff and associates focused on the work.
Retail
Brick and mortar, click and mortar, all-virtual: we cover you from customer awareness to fulfillment.
Government, Local & Central
From municipal bodies to federal agencies, we'll keep you on the rails.
Education
K-12, higher ed, public or private — we understand the nuances of this highly sensitive industry.
Aerospace & Defense
We protect the sensitive information of organizations that protect the world.
Financial Services
Prevent losses, detect intrusions, and minimize unforseen costs.
Manufacturing
Attacks on your industry are up. Let us shield you so you can focus on everything else.
Serving Businesses Nationwide
We support clients from 5 locations nationwide, including our headquarters in Issaquah, Washington, the greater Seattle area, Tampa, Florida, and the Washington, DC area. We provide both remote and on-site support.
Locations
Nationwide IT Support
Explore the regions we serve—from local teams to national reach.
Seattle, WA
Our headquarters and home base. Trusted by startups, law firms, and nonprofits across the Pacific Northwest.
Washington, D.C.
Supporting GovCon firms, associations, and growing businesses across the DMV region.
Tampa, FL
Helping Florida-based companies secure their operations and plan for growth with proactive IT support.
Tacoma, WA
Supporting Tacoma businesses with local IT service, compliance expertise, and scalable security solutions.
Bellingham, WA
Delivering expert IT support to Whatcom County organizations with a focus on responsiveness, reliability, and business continuity.
Managed IT Services FAQ
MSP IT Services FAQs
What is a managed service provider (MSP)?
A managed service provider is an outside company that manages your technology for you, including monitoring, support, security, and planning, typically for a predictable monthly fee. FusionTek serves as your MSP, functioning as your complete IT department or an extension of your internal team.
What are managed IT services?
Managed IT services are the ongoing, proactive management of your technology by an external provider, covering infrastructure, help desk, security, cloud, and planning, rather than one-off repairs after something breaks.
What are the benefits of managed IT services?
Predictable monthly costs, less downtime through proactive maintenance, access to a full team of certified specialists, stronger security, and a technology roadmap aligned with your business goals.
What does a managed service provider do?
An MSP monitors and maintains your systems, provides help desk support, manages security and backups, handles cloud and Microsoft 365, and plans your technology roadmap. FusionTek does this as either your full IT department or alongside your internal team.
How much do managed IT services cost?
Cost depends on your users, devices, cloud environment, and industry requirements. Most providers price per user or per device monthly. We assess your environment first, then provide a firm monthly figure.
What is the difference between managed IT and break-fix?
Break-fix bills per incident after a problem occurs. Managed IT prevents issues proactively for a predictable monthly cost.
Is security included in managed IT services?
Yes. Core security protection is included in every standard managed service package, including next-generation antivirus and endpoint detection and response, privileged access management, DNS filtering, security awareness training, and phishing testing. Organizations with stricter requirements can add our Advanced Cybersecurity Package.
