Client Support Center

Yes, we can support you anywhere you have Internet access (although it might be harder if it’s not the best connection in the world).

A technician will remote into your device and take control, allowing them to do any technical work they need to. In some cases, they may walk you through the steps instead.

Our support team follows a rigorously enforced process that requires explicit permission before connecting to your computer.

You can request support in several ways:

• Desktop Request: Click the FusionTek logo in your system tray, select “Take screenshot and request support,” and fill out the form.
• Email: Send a request to support@fusiontek.com.
• Call: Dial (888) 571-0740 ext. 1.

FusionTek uses a scheduling system that allows you to select a time and date that works best for you. This automatically schedules an available technician to reach out at that time. If none of the available times work for you, let us know your availability and our service coordinators will work to find a technician available to assist.

• A response in approximately 30 minutes or less.
• Tickets start with junior technicians and are escalated if needed.
• Our team may try to call you first after the ticket is opened.
• Updates are available in our ticketing system.

If you are in need of immediate help outside of regular business hours (Monday – Friday 5AM – 5PM Pacific Time) then please follow the steps below to get a hold of an after-hours technician. Please note that after hours support is for emergencies only*. To open this ticket, please use the regular routes: submitting a ticket via the agent – noting the urgency of the ticket as “Urgent”, sending an email to support@fusiontek.com and putting the work “Urgent” in the subject line, or calling us at 888-570-0740.

There are several ways to identify a phishing email. This video will show you How To Identify A Phishing Email.

Right-click the message, select “Report,” and choose phishing or junk. If you’re concerned, forward the message to support@fusiontek.com or open a ticket.

Don’t panic. Forward the email to support@fusiontek.com and follow up with a call. Let us know if you entered credentials. We have a compromised account process to handle such incidents.

No, never share credentials, especially via email. We recommend a strict “no password sharing” policy.

Immediately call us at (888) 571-0740. Our team will investigate and resolve the issue.

FusionTek provides support for day-to-day IT needs, security issues, and long-term IT strategies, both on-site and remotely.

Yes, we can complement your internal IT team by providing expertise, additional resources, or handling specialized tasks like cybersecurity or network management.

Yes, we assist with IT transformations such as office relocations, system upgrades, and executive transitions.

Examples include ransomware infections, severe data loss, internet outages, and system failures impacting business operations.

Call (888) 571-0740 ext. 1 and note it’s an emergency, or email support@fusiontek.com with “URGENT” in the subject line.

• Make sure your operating system and software are up to date on all current patches.
• Maintain up-to-date anti-virus software on your systems.
• Do not follow unrecognizable Web links in emails. Hover your cursor above the link before clicking on it to see where the link actually directs to. You can also avoid falling victim to phishing by directly searching for the page without clicking the link.

Yes, we offer regular training sessions to help you identify phishing attempts, maintain secure systems, and optimize IT usage.

Yes, you can access all service requests and updates through our ticketing system.

Yes, we specialize in creating IT roadmaps and strategies tailored to your business needs.