Blog

7 Things You Should Expect from Your Managed Service Provider

7 Things You Should Expect from Your Managed Service Provider

In the rapidly evolving landscape of technology, businesses are increasingly reliant on managed service providers (MSPs) to handle their IT needs. From network management to cybersecurity, MSPs play a crucial role in ensuring the smooth operation of businesses in a digital world. However, not all managed service providers are created equal, and choosing the right one can make all the difference. Here are seven things you should expect from your managed service provider:

  • Proactive Monitoring and Maintenance: A reliable MSP should offer proactive monitoring and maintenance of your IT infrastructure. This means they should continuously monitor your systems for potential issues, vulnerabilities, and performance bottlenecks. By identifying and addressing problems before they escalate, your MSP can help minimize downtime and keep your business running smoothly. When you are vetting IT companies, make sure they are equipped with the proper tools and software to monitor your environment confidently.
  • 24/7 Support and Rapid Response Times: Technology doesn’t adhere to a 9-to-5 schedule, and neither should your MSP’s support services. Your managed service provider should offer round-the-clock support to address any IT issues that may arise, regardless of the time of day. Additionally, they should have rapid response times to ensure that critical issues are resolved promptly, minimizing disruptions to your business operations. These components are also critical to the safety and security of your data. Learn more about how our Advanced Cyber Security Package stopped an intruder in their tracks – in the middle of the night.
  • Comprehensive Security Solutions: With cyber threats becoming increasingly sophisticated, cybersecurity is a top priority for businesses of all sizes. Your MSP should offer comprehensive security solutions to safeguard your data, networks, and systems from cyberattacks, data breaches, and other security threats. This includes services such as firewall management, intrusion detection, vulnerability assessments, and employee training programs to promote cybersecurity awareness.
  • Scalability and Flexibility: As your business grows and evolves, your IT needs will inevitably change. Your managed service provider should offer scalable and flexible solutions that can adapt to your changing requirements. This also means ensuring that your IT provider is properly staffed with the technical resources you need and has the bandwidth to support your business. Whether you need to on-board new employees, deploy additional servers, or expand your network infrastructure, your MSP should be able to accommodate your growing needs without hassle.
  • Regular Performance Reporting and Reviews: Transparency is key to a successful partnership with your managed service provider. Your MSP should provide regular performance reports and conduct periodic reviews to assess the effectiveness of their services and identify areas for improvement. These reports should include metrics such as system uptime, response times, security incidents, and adherence to service level agreements (SLAs).

BONUS: Be sure to also review customer satisfaction reports if possible. At FusionTek we value transparency and are happy to review customer satisfaction reports with our clients.

  • Expertise and Industry Certifications: When entrusting your IT infrastructure to a managed service provider, you want to ensure that you’re working with experts in the field. Look for MSPs that employ certified professionals with expertise in various areas of IT, including networking, cybersecurity, cloud computing, and compliance. Industry certifications demonstrate a commitment to excellence and proficiency in the latest technologies and best practices.
  • Strategic Guidance and Technology Roadmaps: Beyond day-to-day support and maintenance, your managed service provider should serve as a trusted advisor, helping you navigate the complex world of technology and align your IT strategy with your business goals. They should work with you to develop technology roadmaps, prioritize IT initiatives, and implement solutions that drive innovation, efficiency, and competitive advantage.

At the end of the day, choosing the right managed service provider is essential for the success and security of your business. By setting clear expectations and selecting an MSP that meets your needs, you can leverage technology to propel your business forward while minimizing risks and maximizing opportunities for growth. Look for a managed service provider that offers proactive monitoring and maintenance, 24/7 support, comprehensive security solutions, scalability, transparency, expertise, and strategic guidance and expect them to adhere to these expectations. With the right MSP by your side, you can focus on what you do best while leaving your IT worries behind.